Seeking customer service or technical support for your electro-gizmo can become a trying experience, at best. Especially with all the tech-support out-sourcing that's been going on recently. There's nothing more infuriating that having some technical support representative from the Philippines reading off a script.

Vodafone has taken the first steps to keep your blood-pressure in check. No, they aren't making sure that their support-team is well-versed in not only English but also their area of expertise (to use the term loosely). The wireless giant has teamed up with SNAPin Software to bring the SelfService technical support software to to smartphones.

I actually had a chance to speak with a SNAPin Software representative recently and he showed me just how this sort of "self-service" technical support can work - and it looked like a good, workable idea. The SNAPin Software SelfService application can help you manage your accounts, diagnose common configuration issues, and fix the problem without any human input. The service will initially only be available on smartphones, but with the software safety-net, we could see more customers making the jump to these more complex devices.

SNAPin’s vision is to deliver market-leading mobile self-service software to not only improve the customer care experience in the mobile industry through operator implementation of SelfService Care, but also to increase customer adoption of new mobile services and features.

The trial will kick off with 3000 customers in the UK and Spain and will be available for devices that run "open" OS's like UIQ, S60 and Microsoft Windows Mobile. Nice, instead of talking to an Indian support tech, we'll soon be talking to our mobile phones. Actually, that's a step up.

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