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He said, she said: Consumerist vs. Monster Cable Fight!

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2008-02-19 20:17:39 by Matt Hickey in CrunchGear
...Consumerist published a post about how Monster Cables are overpriced and unnecessary, and dont really add that much, if anything, to the listening experience. So Monster wrote back, drafting a letter detailing that its the retailers who set the very high prices, not Monster. Sadly, Monster doesnt do any damage to the (true) claim that the...
 
Tags: monster, monster responds, monster cables, consumerist, monster ripoff, cables, post, sadly, retailers
 
 
 
 
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Consumerist challenges FCC to stop Cablevision's digital TV lies

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2008-04-21 12:05:42 by Rob Beschizza in Boing Boing Gadgets
...Consumerist ran a fantastic expose of Cablevision , whose agents are trained to lie to customers about the digital TV transition in order to convince them to upgrade set-top boxes (the transition affects over-the-air broadcasts, not cable TV). For its part, Cablevision responds with another lie, saying that it doesn't do this , despite the...
 
Tags: cablevision, consumerist, upgrade set-top boxes, digital tv transition, cablevision responds, issue exemplifies, cable tv, lie, fantastic expose
 
 
 
 
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Chargeback database protects merchants--unless you pay to be removed from it

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2008-05-05 16:07:56 by Rob Beschizza in Boing Boing Gadgets
...Consumerist has a piece today on a custom-auto shop whose contract forbids chargebacks . For those not in the know, that's when you call your credit card issuer to dispute a charge, a procedure that the auto shop will have agreed to abide by in its own agreements with Visa, Mastercard and the like. Most interestingly, however, another clause...
 
Tags: chargeback, chargeback abuser database, mysterious chargeback database, blanket no-chargeback policies, chargeback procetion, chargeback abusers, database, credit card chargeback, chargeback threat
 
 
 
 
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Creative Sends Zen-Like Support Email

2007-12-28 03:31:40 by Charlie Sorrel in Gadget Lab
 
...Consumerist has the full text, sent to user Stacy. Here are a few bewildering excerpts: 1. Reset the player with the little pin hole twice while connected to the computer and then 3 times while not connected to the computer 2. After you reset it the last time, you will need to get to the recovery mode by pressing and holding the play/pause...
 
Tags: creative sends, media player, creative, player, playpause button, button, recovery mode, firmware, davinci code-like set
 
 
 
 
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Verizon's New Text Rates Provide a Contract Loophole

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2008-01-09 20:31:41 by Corinne Iozzio in Gearlog
...Consumerist and Slick Deals found something extra in the change: a chance to end your contract before your term is up, free of early termination fees. According to The Consumerist, the rate hike constitutes a "materially adverse" change to the contract, meaning that this is technically a new contract and you have the choice to say yea or nay...
 
Tags: contract, slick deals post, slick deals, customer service reps, service, termination fees, sly dogs, play tough, bundle plan
 
 
 
 
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Email Bill G, get a new Xbox 360

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2008-01-30 23:18:56 by Matt Hickey in CrunchGear
...Consumerist, had no scruples about this either. When his Xbox 360 started acting up, he wrote to Kathleen Hogan, VP of Customer Service, as well as the big man Gates himself The results? A new Xbox 360, that worked. We cant say this will happen for everyone, but its good to know Mr. Gates checks his email once in awhile, yes Emailing Bill...
 
Tags: xbox, xbox consumerist, consumerist, customer service, email, stuff fixed, bill, results, checks
 
 
 
 
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A Tale of Great Customer Service from DeLorme

2008-02-14 18:14:37 by Joel Johnson in Boing Boing Gadgets
 
Consumerist has this cockles-warming tale of a vacation saved by good customer service by GPS maker DeLorme: I posted to the DeLorme company forums, explaining the situation, and asking if there was any way to spoof Topo 7 into thinking it had already synchronized, since I knew the firmware version for my PN-20. I got a PM back from one of the...
 
Tags: delorme, customer service, delorme company forums, customer service reps, gps maker delorme, replacement usb cable, firmware version, tale, spoof topo
 
 
 
 
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Report: Apple Stores Violating Credit Card Merchant Policies

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2008-02-20 10:50:17 by Rob Beschizza in Gadget Lab
...Consumerist that Apple stores are asking for extra ID when accepting credit cards and retaining the details. The problem? This is a no-no according to the policies (PDF) that credit card companies hold merchants to CC companies do this because "extra ID" requirements make it easy for unscrupulous clerks to steal your identity, and because it...
 
Tags: apple, apple stores, apple demands, merchant agreement consumerist, credit cards, consumerist, credit card purchases, policies, extra
 
 
 
 
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Excellent Customer Service for GPS

2008-02-23 00:42:21 by Scott Martin in GPS Lodge
 
...Consumerist that highlights another customer service story that I think puts DeLorme in the same class as Garmin and TomTom for customer service. The short story is that someone bought one of the DeLorme PN-20 handhelds from Amazon, got the older version and DeLorme immediately sent the updated software after a quick and friendly call. The...
 
Tags: service, customer service excellence, poor customer service, customer service, customer service story, delorme, delorme pn-20 handhelds, gps, story