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J.D. Power And Associates Ranks Verizon Wireless Highest In Nation For Customer Care

2008-08-18 18:29:32 by Maximus in Just Another Mobile Phone Blog
 
...customer loyalty among wireless carriers, has been recognized for providing the industrys highest ranking customer care by J.D. Power and Associates in its 2008 Wireless Customer Care Performance Study(SM) Volume 2 The study, based on responses from more than 11,000 wireless subscribers who contacted customer care by phone, in stores or...
 
Tags: verizon wireless, wireless, verizon wireless offers, verizon wireless continues, service, customer service capabilities, customer service centers, wireless handsets, wireless subscribers
 
 
 
 
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Best Buy Customer Service Punks Customer, For Real

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2008-09-24 11:31:24 by Jose Fermoso in Gadget Lab
...customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends Now that the physical world is fully linked to Internet, especially in commerce, any stupid act is bound to explode in a ball of flames, which is what Best Buy is finding out this week...
 
Tags: customer, customer service line, assistant, assistant manager, physical world, customers unhappy, email, honor, friends
 
 
 
 
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Sprint Launches One of the Industry's Most Customer-Friendly Policies on Pro-Rated Early Termination Fees

2008-11-03 17:55:00 by Maximus in Just Another Mobile Phone Blog
 
...Customer Experience OVERLAND PARK, Kan.--(BUSINESS WIRE)-- Sprint (NYSE:S) announced details of its new customer-friendly pro-rated early termination fee (ETF) policy, effective November 2, 2008. Under the new policy, Sprint's ETF of $200 will decrease by $10 increments per month beginning in month six of a wireless customer's contract. Nine...
 
Tags: sprint, sprint nextel offers, sprint nextel, visit, visit sprint, self-service options, service, sprint customers, customers
 
 
 
 
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Skype Customer Service

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2008-02-21 15:58:18 by Editor in VoIP & Gadgets Blog
...customer service in the past. I've received a few emails over the past couple months that go like this I am a Skype customer who signed up with one ISP email and now I have another. The old email is defunct and unaccessible by me. I forgot my password and when I want to get again, they say they will send me instructions for changing the...
 
Tags: customer, customer service, provide customer support, customer support, poor customer service, service, skype customer, skype customer service, skype
 
 
 
 
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T-Mobile USA Ranks Highest in Wireless Retail Customer Satisfaction

2008-05-17 15:21:00 by Maximus in Just Another Mobile Phone Blog
 
Customers Rank T-Mobile Highest in J.D. Power and Associates Study BELLEVUE, Wash. T-Mobile USA, Inc., received the highest ranking in the J.D. Power and Associates Wireless Retail Sales Satisfaction StudySM Volume 1, , building on the highest ranking the company received earlier this year in overall customer care This award is truly an honor...
 
Tags: t-mobile, t-mobile usa, t-mobile international, customers rank t-mobile, wireless, t-mobile scores, t-mobile highly, rank t-mobile, customers
 
 
 
 
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Vonage Blocking Ex-customer's Phone Number

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2008-01-14 15:52:39 by Editor in VoIP & Gadgets Blog
...customer emailed me to explain his dilemma. The ex-Vonage customer's number was ported to another carrier and now his phone number cannot be reached by any current Vonage customers For instance, suppose I am a Vonage customer with phone number 212-555-1234, then decide to leave Vonage and port the number to AT&T. Any non-Vonage customers can...
 
Tags: customer, ex-vonage customer, customer leaves vonage, phone, vonage, vonage customer cancels, vonage customer service, devils phone service, non-vonage phone
 
 
 
 
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Nokia Siemens Networks first to harmonize subscriber traffic data to help operators improve customer experience

2008-05-21 07:44:00 by Maximus in Just Another Mobile Phone Blog
 
...Customer traffic data is of key importance to operators in ensuring and improving the quality of customer experience and service. The data, however, doesnt come from one source, but rather from a multitude of sources. Nokia Siemens Networks helps operators gain a harmonized view of dispersed data by enhancing its real time NetAct Traffica...
 
Tags: traffic data, networks, operators, nokia siemens networks, service, future service management, service quality issues, service management solutions, solutions
 
 
 
 
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TomTom Customer Service Receives Award

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2008-01-08 02:24:33 by Scott Martin in GPS Lodge
...customers who might need a little help after getting a TomTom over the holidays. TomTom announced that it has been recognized for call center customer satisfaction excellence under the J.D. Power and Associates Certified Call Center Program. This distinction, the first of its kind in the portable GPS industry, acknowledges a strong commitment...
 
Tags: customer, tomtom, customer service experience, customer satisfaction, customers, tomtom customers, call center, call center operation, tomtom user
 
 
 
 
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TomTom Customer Service Receives Award

The Article has images
2008-01-08 02:24:33 by Scott Martin in GPS Lodge
...customers who might need a little help after getting a TomTom over the holidays. TomTom announced that it has been recognized for call center customer satisfaction excellence under the J.D. Power and Associates Certified Call Center Program. This distinction, the first of its kind in the portable GPS industry, acknowledges a strong commitment...
 
Tags: customer, tomtom, customer service experience, customer satisfaction, customers, tomtom customers, call center, call center operation, tomtom user